Shouhoubao Raises 100 Million RMB in Series A1 and A2 Funding | Oasis Capital Vitality

Customer service management SaaS provider Shouhoubao (售后宝) announced the completion of two consecutive funding rounds — Series A1 and A2 — totaling RMB 100 million. The A1 round was led by HSG, while the A2 round was led by Tiger Global Management. Minglun Capital served as the exclusive financial advisor. Previously, Oasis Capital was the sole investor in Shouhoubao's Series A round. Li Ming, founder and CEO of Shouhoubao, said the proceeds will be used to recruit top talent, enhance product capabilities, and accelerate business growth.

Shouhoubao helps companies reduce customer churn and extract more value from existing customers

In China's marketing-first business environment, companies pour massive resources into sales and marketing to acquire new customers — but if those customers don't stick around, the result is high operating costs and thin margins. Shouhoubao offers solutions including After-Sales Service Cloud and After-Sales Marketing Cloud to help businesses reduce churn and maximize lifetime value. Backed by deep industry know-how and strong product fundamentals, the company serves over 3,000 paying enterprise clients, including GE, ABB, Kärcher, Keenon, Delixi, China Shipbuilding Diesel Engine, and SAIC Maxus. Clients in smart manufacturing, healthcare, and new energy account for more than 80% of its base; net revenue retention exceeds 120%. Shouhoubao was also named to the 2021 Soonicorn List.

End-to-end scenario closure plus intelligence as product differentiators

Before Shouhoubao, service management typically relied on internal ticketing systems designed to track issue resolution workflows — not to create value or optimize user experience within specific scenarios. Shouhoubao takes a more intuitive, intelligent approach to improving how systems interact with customers and field engineers. Through WeChat, companies can connect with buyers to address the post-sale engagement gap; engineers use a dedicated app to ensure service quality and efficiency; managers leverage data dashboards and operations tools to overcome the lack of data-driven insights and methodologies.

Shouhoubao's intelligent capabilities help enterprises cut unnecessary costs (through remote diagnostics and AI-powered ticket processing), improve service response times (via automated scheduling that reduces variance), boost spare parts turnover (through predictive inventory and smart allocation), and unlock new revenue from service opportunities (automatic opportunity detection and tracking) and parts repurchases (intelligent push notifications and e-commerce).

Expanding industry scenarios and ecosystem capabilities to simplify customer connections

Li Ming, founder and CEO of Shouhoubao, said: "Across the full customer lifecycle, massive amounts of product data, service data, and customer data are generated. Harnessing this data allows companies to improve products, enhance customer experience, and even create new business models — making them more competitive. That's the inevitable direction of the future. We'll also work with ecosystem partners in IoT, customer service, and remote diagnostics to build out more industry-specific scenarios and make it simpler for enterprises to connect with their customers."

Oasis Capital commented: "After-sales service is fertile ground. Li Ming has gone deep into this space, using Shouhoubao to help companies transform after-sales from a cost center into a revenue center. It's a hard path, and we believe Shouhoubao can reach new heights."

Other investors added: "We see strong value in customer service as a strategic function within enterprises. Leading companies are already using digital tools to continuously extend customer value and sharpen their competitive edge. Shouhoubao has established itself as a trusted brand in the industry, driving product iteration and service innovation that delivers a fresh experience to the market. We believe Shouhoubao can become a leader in the customer service SaaS track."

Source: 36Kr

Vitality

What do you think vitality means?

In early 2020, when the pandemic cast a shadow of uncertainty over everything, Oasis Capital quickly decided to invest in Shouhoubao. I think this reflects how Oasis understands vitality — they don't just look at external conditions, but at the future and at an entrepreneurial team's ability to overcome challenges.

— Li Ming, Founder and CEO of Shouhoubao

Oasis Capital is a new-generation venture capital firm in China dedicated to discovering the most vital entrepreneurs of the next decade and growing alongside them to create long-term value. "Vitality" is both the direction of structural transformation in our era and the resilience and evolutionary drive of entrepreneurs. Oasis Capital focuses on early and growth-stage investments of $3 million to $30 million per deal, with particular emphasis on healthcare, enterprise services, and other technology-enabled service sectors, supporting China's new wave of technology-driven service upgrades.