DuoKe
多客
DuoKe (多客) is a global e-commerce AI customer service system operated by Dianxiaomi (店小秘), the e-commerce SaaS group whose flagship merchant platform closed a $100 million Series C in 2022 while serving over 1.2 million merchants worldwide, according to Gaorong Ventures . Per a Gaorong piece published 2026-09-04, DuoKe recently launched what it calls a "next-generation self-evolving AI customer service system" . elsewhere's corpus has no further detail on the product's features, pricing, or traction beyond these two mentions.
AI-generated — may contain errors, please verify.
Coverage
Gaorong Ventures Report: Physical AI, Domestic Computing Power, Controllable Nuclear Fusion, and Medical Innovation Companies Close Major Funding Rounds
From the continuous leap in model capabilities to hard tech crossing the thresholds of engineering and industrialization, a new wave of technological innovation is accelerating toward the real world.
Global E-commerce SaaS Platform Dianxiaomi Raises $110 Million in Series D to Accelerate International Expansion
The platform has served more than 1.5 million users worldwide and processes over RMB 350 billion in annual order transaction volume.
Global E-commerce SaaS Platform Dianxiaomi Closes $100 Million Series C, Now Serving Over 1.2 Million Merchants Worldwide
Helping global e-commerce sellers boost efficiency and core competitiveness.
